The word courteous means being polite and in a considerate manner. So when you are writing courteously then you are writing in a polite and considerate manner. Writing courteously happens mostly in sensitive and negative messages such as refusals, complaints, adjustments, and collection letters.
The first and most important step of writing courteously is to make sure that you stay positive during the whole letter now matter what the letter is about. Since being courteous in your writing mostly happens in sensitive and negative messages, being positive is a huge step because you do not want the reader of the message to think that you are talking bad about either them or their organization. Make sure that the tone stays positive all along the message.
Another important step is to make sure that in the closing of the message you establish or reestablish a positive relationship with the reader. This basically is just to to be considerate of the reader’s feelings so that no matter how bad the message may actually be this will help the reader think that you have some common decency.
http://www.thefreedictionary.com/courteous
info.wlu.ca/%7Ewwweng/jweldon/courses/notices.htm
Writing That Works, (Oliu, Brusaw, Alred)PG. 323-338
I like the picture...the information you gave in this post is brief and to the point. I like the way you described the steps to write courteously. Good Job!!
ReplyDeleteGreat post Justo. Great information and great visual. Keep up the great posts!
ReplyDeleteGood Post! I like the detail and yet you get to the point!
ReplyDeleteI like your subject matter and the importance of being courteous. I'm not sure your reader needed to know the meaning of courteous. You might have considered giving the origin of the word instead. I like the graphic you used.
ReplyDelete